Refund Policy

Last Updated: December 23, 2025

1. Overview

At MobileHisaab, we strive to provide the best billing and inventory management experience. We understand that sometimes a purchase may not meet your expectations. This Refund Policy outlines the terms and conditions for refunds on our paid services.

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund if:

• You request a refund within 7 days of your initial purchase
• You have not extensively used the premium features
• This is your first refund request for MobileHisaab
• Technical issues prevent you from using the App that we cannot resolve

2.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

• Request made after 7 days from purchase date
• Extensive use of premium features before refund request
• Multiple refund requests (one per user)
• Violation of our Terms and Conditions
• Account suspended for fraudulent activity
• Change of mind after the 7-day period

3. Lifetime Plans

For lifetime access plans:

• 7-day refund window applies from the purchase date
• After 7 days, lifetime plans are non-refundable
• Lifetime access remains valid indefinitely after the refund window

4. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Email us at support@mobilehisaab.com with subject "Refund Request"
• Step 2: Include your registered phone number and payment details
• Step 3: Provide the reason for your refund request
• Step 4: Our team will review and respond within 2-3 business days

5. Refund Process

5.1 Review Timeline

Once we receive your refund request:

• We will review your request within 2-3 business days
• You will receive an email confirmation of approval or denial
• If approved, the refund will be processed within 5-7 business days

5.2 Refund Method

Refunds will be credited to the original payment method:

• UPI payments: Refunded to the same UPI ID
• Card payments: Refunded to the same card
• Net banking: Refunded to the same bank account

5.3 Account Status After Refund

Once a refund is processed:

• Your account will be downgraded to the free plan
• Premium features will be deactivated immediately
• Your business data will remain intact on the free plan

6. Partial Refunds

Partial refunds may be offered in special circumstances:

• Service outages affecting your usage
• Technical issues that significantly impacted functionality
• Billing errors or duplicate charges

7. Subscription Cancellation

If you have a recurring subscription:

• You can cancel anytime to prevent future charges
• Access continues until the current billing period ends
• No refund for the current billing period after 7 days
• Cancel through the App settings or contact support

8. Exceptions

We may make exceptions to this policy at our discretion for:

• Medical emergencies or unforeseen circumstances
• Service-related issues caused by MobileHisaab
• Documented technical problems we cannot resolve

9. Contact Us

For refund requests or questions about this policy:

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of any changes.